Book DescriptionWhen it comes to essential topics like customer service strategies, professionals all across America are looking for relevant, cutting-edge, "real world" solutions to help them succeed This books showcases the strategies, insights and inspiration from 12 experts whose client list reads like "who's who" in озтшы American Business Includes chapters by Linda L Bailey, SPHR, James M Vance, PE, SPHR, Brenda L Johnson, SPHR, Benjamin F Brooks, BA, Les Lunceford, Therese M Malm, MA, Jim Tait, George Ritcheske, Richard Tyler, Donna Steffey, MBA, Sylvia Henderson, MBA.  Windows2004 г 238 стр ISBN 1932863206.